Communication is the ultimate cheat code for Fiverr success — better communication means better buyer satisfaction, better ratings, better revenue. Keep the following in mind when you’re working with your buyers:
Answer questions quickly! Buyers usually contact more than one seller for information. The faster you reply, the more likely you are to convert that inquiry into a sale.
End each message with a question or other reason for your buyer to respond. Your messages should never leave a buyer wondering where they stand. End every message with a call to action. “Should I send you a custom offer?” “How does that sound?” “What do you think about XYZ?”
Receiving spam messages? Use the Report button at the bottom of the message, so it doesn’t affect your response rate.
Fiverr Pro sellers can call buyers to discuss order details (via Skype, Hangouts, etc.). Just make sure to document your discussion within Fiverr.
Be transparent in your messages
Spell everything out. On digital platforms, there’s a big temptation to be casual in your communication, as if you were texting a friend. Don’t do it. Write in clear, full sentences using proper grammar and punctuation.
When quoting a buyer, there is no such thing as giving too much information. Lay everything out on the table. What is the buyer getting when they purchase your Gig? What can they expect from your timeline? How do you break down your pricing?
Break down your offer, tell them what the workflow will be, ask them if they want a custom offer, etc.
Use unifying words
Use unifying words (ex: with, us, or together) to let the buyer know that you consider their project to be a partnership.
Set expectations and follow through
Set expectations with your buyers by providing estimated dates for reaching out to them again or sending work deliveries. Meet or beat all your obligations.
Follow up with your buyers
Follow up with potential buyers even if they haven’t replied to your last message.
You’ll find that emails that end with a specific follow-up question receive a better response.
Don’t forget to follow up with past buyers after order completion.
Download the Fiverr mobile app
Downloading the Fiverr Android or iOS app will help you keep up with orders & buyer requests on the go. Being able to see and respond to requests anytime is a great way to grow your business faster while keeping your flexible lifestyle.
Be responsive to increase conversions